Director Of Operations
As the director of operations at Float Pod I am responsible for managing the day to day operations. These responsibilities include order fulfillment, logistics (shipping/installation assistance), and technical support. After returning to Float Pod in 2018 I’ve been focused on improving our customers overall experience by implementing Zendesk. Including the Help Center for self service, Ticketing System for managing technical support requests, CRM for customer relations management, Phone System for inbound and outbound calling/texting.
I am very passionate about mental and physical health. If you think failure isn’t a possibility, it will take you much longer to respond and adjust. This can lead to multiple negative issues piling up on your back, eventually resulting in mental and physical health concerns. Every successful entrepreneur has experienced failure. Failures of all sizes provide a valuable benefit — they help to develop an entrepreneurial mindset that allows us to keep pushing forward. It’s the equivalent of getting knocked down in the boxing ring and bouncing back up, ready for more. I want to impact the Float industry in multiple areas but I’m focused on improving our product, processes and systems for a better overall experience with Float Pod.
- 5+ years with Float Pod
- 8 yrs in the Health and Wellness Industry (Float Therapy Focused)
- Certified Pool Operator (CPO), Studying Mechanical Engineering
“I have to tell you that Cawthon was amazing. He turned the Titanic into the Queen Mary. My wife, daughter and I were so impressed with him that we are thinking about doing a third tank but the open one not the Pod in our extra room. I have 250 employees in 5 states and Cawthon is as good as any management personnel I have.” -Ed Obrien with Serenity Waters
“Just a short note to let you know how well the install and training went with Cawthon. Much like the sales process, the final step went perfectly. We feel ready to roll and absolutely no issues with getting the pod up and running. I know I’ll be reaching out for that second one in no time.” – Marco DiMayorca with Revivify